Frequently Asked Questions

Please note that: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care Service HERE.

 

General questions

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care Service: customer-service@brandiseshop.com

 

What is your return policy?

  • We offer a 15 day Return Policy for all items purchased on our website. If you are not satisfied with your purchase or the product is defective/damaged, please contact us to initiate a return.
  • Items must be in their original condition and with all tags attached.

Do you offer free shipping?
  • We offer free shipping on orders over €150. For orders below this amount, a shipping fee will be charged.

- ECONOMY SHIPPING   (3-5 Business Days)   €10,90
- EXPRESS SHIPPING     (2-3 Business Days)   €16,90

 

Do you ship internationally?
  • We are committed to providing excellent service to all of our customers. However, due to logistical and operational constraints, we are currently only able to ship our products within the European zone. We apologize for any inconvenience this may cause and we will continue to review and update our shipping policies in the future.

 

     How do I track my order?

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking on the tracking link in the email or by logging into your account on our website.

     

    How long does it take for my order to arrive?

    • Delivery time frames depend on your location and the shipping method you selected at checkout. On average, orders arrive within 5 business days. You can find more information about our delivery options on our Shipping Page.

     

     What payment methods do you accept?

    • We accept all major credit cards such as Visa, Mastercard, and American Express, as well as PayPal, and other payment options as indicated on our checkout page.

     

    How do I contact customer service?

     

     What is your privacy policy?

    • We take the privacy of our customers seriously and follow all industry standards to protect your personal information. You can view our privacy policy Here.

     

    Do you offer a referral program? How does it work?
    • We are delighted to inform you that we have introduced a loyalty program (Join Here Brandise Perks) to reward our loyal customers like you! By shopping with us, you will now have the opportunity to earn rewards and enjoy special benefits. To join, simply sign up on our website or in-store and start earning points with every purchase. We look forward to rewarding you for your loyalty. Thank you for choosing us."
    • Brandise Shop E-gift Cards are non-refundable and do not expire.  
    • Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.


     

     

     

     

    - Shipping

    - Orders

    - Payment

    - Account's 

    - Product's 

    - Contact  

     

     

    COUNTRIES WE DELIVER TO: 

    Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden

    We only deliver in the countries listed above.  If you live in FR, DE or in the UK, please visit our local site. If you live in another country, please visit our US site: www.kyliecosmetics.com.

    How long before I can receive my order?
    The processing time for orders is 72 hours. Once your order has been dispatched, delivery time is 2–3 days within Europe. Please bear in mind that during holidays or limited edition launches and restocks, this time may vary.

    How can I check the status of my order?
    Please log in to your account to check the status of your order. If you do not have an account, please refer to your delivery confirmation email to track your order.

     

     

     

     

    What is the status of my order?

     

    Can I change my order?

    Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care HERE.

    Where do you ship?

     

    How long does it take to ship my order?

     

    2. Payment

    What payment methods do you accept?
    • We accept the following tenders: Visa, Mastercard, American Express, Discover, and PayPal.  




    Which currency will I be charged in?


    Do you offer 3 or 4 times payment option?


    3. Shipping

    Where do you ship?
    Brandise ships to the Continental US and Hawaii, Alaska, and Canada for an extra fee. Learn more about our shipping and return policy HERE.

    How long does it take to ship my order?









    Do you offer fast shipping?










    How can I track my package?




    What if I'm not home?


    Will I pay taxes for international shipping?




    4. Returns

    Do you accept returns?
    Learn more about returns when you explore our Returns page HERE






    Can I exchange an item?


    Are returns free?




    How long does it take to process a return?


    5. Other questions

    Do you offer a referral program? How does it work?
    • Of course, we do! Shop our Pink Lily E-gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient.
    • Pink Lily E-gift Cards are non-refundable and do not expire.  
    • Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.


    Want to save on your Pink Lily purchase?  Start earning points and redeeming rewards!  Click HERE to sign up and learn more about the Pink Perks Program. 



    Do you have physical stores?



    Is there a warranty?