Refund policy

 

RETURNS

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and labels attached, and in its original packaging. You'll also need the receipt or proof of purchase.

RETURN PROCESS

To return an item, please email our customer service at customer-service@braniseshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:... address If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not in Europe, shipping your goods may take longer than expected. You can always contact us for any return questions at customer-service@braniseshop.com. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item. Please Note That:==> Unfortunately, sale items are FINAL SALE and we cannot accept returns on sale items or gift cards. 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds may take 1-2 billing cycles to appear on your credit card statements, depending on your credit card company. We will notify you by email when your return has been processed. If more than 15 business days have passed since we’ve approved your return, please contact us at customer-service@braniseshop.com.  

QUESTIONS 

If you have any question concerning our return policy, please contact us at:

Mobile: +355 68 32 36 0 34

Email: customer-service@brandiseshop.com
To read more about our delivery and returns policy please see our FAQ's here.